Frequently Asked Questions

How do I receive the Active Update newsletter?

It’s quite simple really…join the mission and sign up to our Active membership! Once this process has been completed, make sure to opt into receiving communication from us and each Active Update will be sent straight to your email inbox.

How often will I receive the Active Update newsletter?

Our Active Updates are sent on a half termly basis, generally during the last week so you can enjoy reading the content during the half term break!

What happens if I miss one?

If you sign up to one of our memberships after an Active Update has been released, please do not worry. Our team will ensure that you catch up on any missed articles, top tips and interviews that may be of interest. Previous Active Updates will be emailed directly to you and also uploaded onto the ‘Newsletter’ section of our website for you to access.

I am trying to view an Active Update via the website but I can’t gain access. Why is this?

You will find that there are certain areas of our website that are strictly for members of our Active community only, including our Active Update. This is so we can ensure our newsletter is being shared with those that have chosen to join the mission to champion health, wellbeing and physical activity in the education sector!

To gain access, please sign up to our Active membership first. If you are already a member then you will just need to log in to your account to gain access.

Conference

Why is there no information about the next conference yet?

Whilst we do have a provisional date in the diary for our next Active Education Conference, at this stage we are unable to confirm this unfortunately. We would love nothing more than to share all of the important information with you but the current climate we are living in may mean that our plans have to change ahead of our planned date. We will continue to monitor the situation and update all of our Active community in the near future!

How will I find out the latest information ahead of the next conference?

All key information ahead of our next Active Education Conference will be shared in the “Conference” section of our website. All of our Active members will also receive updates directly via email including full details of the additional benefits that they are entitled to in relation to our conferences. More information on these benefits can be found here.

Resources

What is the difference between “Our Blog”, “Our Resources” and “Other Articles”?

Great question! To make it easier to understand, we have listed the key information below:

Our Blog = Completely free articles created by The Active Education Co. team. This content aims to answer some of the most important questions from the education industry whilst also providing ideas for you to take away with you into your setting.
Our Resources = Exclusive downloadable content that can be accessed by members only. Our team are always busy thinking of useful, creative ideas to share with other professionals in the industry. We hope you find them useful!
Other Articles = External, third party articles sourced by The Active Education Co. team. We have identified some incredible content out there on the World Wide Web and we will continue to share this knowledge and best practice with all visitors to our site.

I am trying to view certain resources but I can’t gain access. Why is this?

You will find that there are certain areas of our website that are strictly for members of our Active community only, including Our Resources. This is so we can ensure our resources are being accessed and downloaded by those that have chosen to join the mission to champion health, wellbeing and physical activity in the education sector!

To gain access, please sign up to either our Active or Active+ membership first. If you are already a member then you will just need to log in to your account to gain access.

I am interested in having my own resource or article featured. Is this possible?

Of course, we would love to offer the opportunity to include external resources, content and articles that may be of interest to those working in the education sector! If you share our passion for health, wellbeing and physical activity then please complete the short form in the “Resources” section of our website and a member of our team will be in touch.

Training

What is the difference between "Active Training", "Active+ Training" and "External Courses"?

Another fantastic question! Again, to make it easier to understand, we have listed the key information below:

Active Training = Completely free workshops created by The Active Education Co. team. Active members can sign up to attend an Active Training workshop for no additional cost and please do not worry if you can’t make the workshop date, all recordings are uploaded to this section of our website within 7 days!
Active+ Training = Exclusive workshops provided by industry experts and professionals from across the industry. We are privileged to be working in partnership with some of the very best individuals and organisations out there to provide some amazing opportunities to develop your practice.
External Courses = External, third party courses and qualifications sourced by The Active Education Co. team. We have identified some of the highest quality providers out there and uploaded them to one easy-to-use navigation on our website. Even better still, by accessing the courses via The Active Education Co. you can receive up to £50 cashback!

Memberships

How much does a membership cost?

FREE! Yes, you read that correctly…completely FREE.

Signing up to an Active Membership will gain you access to all of our content including our Active Updates, Resources, Products, Training and Partners! So, what are you waiting for? Check out the benefits in more detail here.

How do I sign up to a membership?

Simply visit the ‘Memberships’ section of our website to check out all of the benefits before heading over to the “Products” page. Once you reach this page, select the “Active Memberships” product and enter your details to create an Active account!

Products

I am looking to purchase a large quantity of products. How do I do this?

Fantastic, great to hear! We are more than happy to support your request for larger quantities and the easiest way to get this arranged is to email us at hello@active-edu.co.uk where a member of our team will arrange a tailored discounted quote for you to make the purchase.

I've recently accessed an external course or product via an Active partner organisation. How do I redeem my cashback offer?

First of all, thank you for choosing an Active partner!

To ensure that all of our Activemembers receive something in return for accessing an external or product via our website, we have create the following cashback plan below:

Spend of £0 – £499 = £15 cashback
Spend of £500 – £999 = £25 cashback
Spend of £1000+ = £50 cashback

Once you have completed the transaction or purchase with our Active partner organisation, we will be notified of this immediately and you will then receive your exclusive discount code via email which can used when making a purchase on a Products page.

Account

How do I change my personal details?

Simply head to your Account via the website and click on the “Account Details” area to make any amendments to all personal information including your display name, email address and password.

I’ve forgotten my password, help!

Please don’t panic, we can quickly help you recover your password so you can access your account. When you attempt to log into your account, you will find a link that reads “Lost your password?”. Please click on this link and enter your username or email address that was used when signing up to a membership. Our system will then immediately send an email to reset your account password.